GCX-WFM Exam Online & GCX-WFM Latest Exam Tips

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Posted on: 04/26/25

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

A. Agent availability
B. Forecasted call volume
C. Activity code adherence
D. Shift start and end times

Answer: B,D

NEW QUESTION # 35
You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

A. Generate
B. Add
C. Modify
D. Create

Answer: A

NEW QUESTION # 36
What is the forecast source data used for in Genesys Cloud?
Response:

A. To analyze agent performance trends
B. To predict future call patterns based on historical data
C. To create backup schedules for agents
D. To provide real-time call metrics

Answer: B

NEW QUESTION # 37
In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

A. Setting the agent pay rate
B. Assigning a color code for visual identification
C. Defining whether it affects adherence
D. Configuring compliance rules

Answer: B,C

NEW QUESTION # 38
How long does it take for a load-based schedule to be generated?
Response:

A. 15 minutes
B. 20 minutes
C. 10 minutes
D. 5 minutes

Answer: B

NEW QUESTION # 39
......

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GCX-WFM Exam Online & GCX-WFM Latest Exam Tips

GCX-WFM Exam Torrent and Cloud CX Workforce Management Certification Exam Preparation - GCX-WFM Guide Dumps - Exam4Tests

Genesys Cloud CX Workforce Management Certification Sample Questions (Q34-Q39):

Pass GCX-WFM Exam with Excellent GCX-WFM Exam Online by Exam4Tests

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